Shipping policy
At Chillora, we are committed to delivering your orders quickly and efficiently.
📦 Order Processing
- Orders are processed within 1–3 business days (excluding weekends and holidays)
- Once your order is processed, you will receive a confirmation email with tracking information
🚚 Shipping Times
Estimated delivery times:
- United States: 5–10 business days
- International: 7–15 business days
Please note that delivery times may vary depending on your location and external factors such as customs delays or carrier issues.
💰 Shipping Costs
- Shipping costs are calculated at checkout based on your location
- Free shipping may be offered on selected promotions or minimum order amounts
🌍 International Shipping
We ship worldwide.
- Customers are responsible for any customs duties, taxes, or import fees required by their country
- We are not responsible for delays caused by customs
📍 Order Tracking
Once your order is shipped, you will receive a tracking number via email so you can follow your package in real time.
⚠️ Incorrect Address
Please make sure your shipping address is correct before placing your order.
- We are not responsible for orders shipped to incorrect addresses provided by the customer
- If you notice a mistake, contact us immediately at Chillora.shop@gmail.com
📦 Lost or Delayed Packages
If your order is delayed or lost, please contact us and we will assist you as soon as possible.
📞 Contact Us
If you have any questions about shipping, contact us:
Email: Chillora.shop@gmail.com
Phone: 415-782-6394
Address: 3355 Admiral Boland Way, San Diego, CA 92101